Contact and help
Contact and support
Street Palau de la Música, 4-6. 08003 Barcelona
T: +34 93 295 72 07
- Monday to Friday: From 9 am to 9 pm.
- Saturday: From 9.30 am to 9 pm.
- Sunday and public holidays: from 9.30 am to 1 pm and 2 hours before the concert (for sale day).
*On November 1, 2023, the ticket offices will open 1 hour before each session, instead of 2 hours before. It will also be closed between sessions.
How to subscribe
Print your tickets
By purchasing your tickets you will receive a confirmation notice with order number. This document is NOT the entry you direct access to the concert hall.
To download and print your ticket, you will have access to your personal space, you'll find the menu to the right of the screen.
You can access it in your personal space and in your entries at this link.
In this section you will access your purchases and you can print from home, your ticket without queuing at the ticket office. Some practical issues:
- You can print your tickets in black and white.
- You must have Acrobat Reader installed on your computer to print your tickets in PDF format.
- Once printed, not the damage appears on the ticket barcode validation. Access control is on this code.
- You can reprint your tickets several times. However, access control code will be validated only once: the first entry in accessing the site. The remaining copies of the same ticket will be invalid.
You can keep your confirmation email in case you have a problem with your tickets. The order number that will allow us to figure manage your tickets from ticket offices in case of incidents.
The Palau reserves the right to apply for an additional printing of these tickets purchased online at ticket offices.
Due to the postponement or cancellation of concerts for the last seasons 2020-21 and 2021-22, the amounts accumulated in the customer account may be reinvested in tickets and season tickets for the new 2022-23 season.
For inquiries and/or use of the balance in the booking process, you can contact the Box Office or the Subscriber Service.
Access your personal space here https://palaumusica.shop.secutix.com/account/login identifying yourself with your email and password. If you can't remember it you can request a new one by clicking on "Forgot your password?"
Once inside, the latest information such as reservations will appear. At the top right, the favorable amount you have accumulated will appear.
When you make a purchase, on the payment screen, you will see that there is a DISCOUNTS section and you must click on the "Use my balance" box and the amount will be automatically deducted:
Complete your reservations
Access your personal space here https://entrades.palaumusica.cat/account/login identifying yourself with your email and password (if you can't remember it you can request a new one by clicking on "Forgot your password?".
Once inside, the latest information such as reservations will appear. You can also manage all your personal data in the menu on the right of the screen:
Clicking on "Details of the reservation" you can access all the information and the payment of the same. And you must click on the acceptance box for terms and conditions, clicking on the button "fes la comanda" and make the payment at the payment gateway: