Accessibility
Universal accessibility refers to the ability of all individuals, regardless of their physical, mental, or sensory abilities, to access and use products, services, and environments autonomously and safely. This means that every person should be able to fully participate in society, regardless of their abilities or disabilities.
El Palau de la Música Catalana is committed to ensuring accessibility to the building and the activities that are programmed.
The modernist building is located in the Barri de Santa Caterina i Sant Pere, in the heart of Ciutat Vella and next to Via Laietana. It has three concert halls with different capacities and features to host various musical and cultural proposals in a unique atmosphere. It also has catering, cafeteria, and a shop. For any questions or suggestions regarding accessibility at the Palau de la Música or to inform us of your specific needs in advance, you can contact [email protected].
Consult the access instructions to the Palau de la Música Catalana.
Accessibility services
Service dogs are allowed to access the entire building, including the concert hall.
Reduced mobility
- The Palau de la Música Catalana is accessible to people with reduced mobility through elevators on all floors. They are located in the Petit Palau lobby and can be accessed from the Palau through Carrer Sant Pere Més Alt (revolving doors), to the left.
- A stairlift is available for wheelchair users to access the balconies of the Foyer, where there are exhibitions and catering tables. If needed, please approach Reception.
- In the Lluís Millet Hall, there is a ramp to access the column balcony. The Palau de la Música Catalana also has adapted restrooms and wheelchair rental service (upon request, please contact Reception).
- Adapted bathrooms: one can be found at Reception (you need to ask for the key at the Reception desk) and another in the Petit Palau lobby.
- Around the Palau, there are parking spaces reserved for people with reduced mobility (PMR). The nearest ones to the Palau are located at C/ Ortigosa, 3-5, and C/ Sant Pere Més Alt, 6-8. The use of these reserved spaces is linked to possessing the parking card for people with reduced mobility (PMR). With the PMR card, you can also park without time limitations in green and blue areas and loading and unloading zones, as stated on the Barcelona City Council website.
- Discount on SABA parking tickets for people with recognized disabilities (available at the Palau box office).
Hearing disability: people who are deaf or hard of hearing
- Deaf sign language users can request visits with Spanish sign language interpreters (minimum 12 people, €11 per ticket).
- You can find all the information and request your visit at THIS link.
Visual disability: People with blindness or low vision
- The Palau de la Música Catalana's tour application is compatible with screen reader systems such as Google Talkback (Android) and VoiceOver (iOS).
- For people with blindness or low vision, individual guided tours are organized (minimum 12 people, €11 per entry).
- You can find all the information and request your visit at THIS link.
Tickets and prices
Ticket sales conditions and special prices
To facilitate online ticket sales for concerts with discounts for people with disabilities, we have devised a registration system that only needs to be completed once. This system will allow the ticketing program to recognize the client and apply the corresponding discount without the need to resubmit documentation or visit the box office. HERE are the instructions for completing this process. Additionally, we offer a tele-assistance service with video calls for purchasing tickets or any other transactions with one of the professionals from the Palau's Box Office team without the need to travel. Request your tele-assistance appointment by calling 93 295 72 07 or emailing [email protected].
This sales policy applies to concerts in the Palau's own programming (which can be consulted HERE). Concerts by external promoters have their own discount policies for people with disabilities and reserved seating for people with mobility restrictions.
Visits
Rates for architectural visits for people with disabilities certificates.
- For individuals with a disability level of 33% or higher, the guided tour price is €11. The self-guided tour with audio guide or brochure costs €9.
- Entry is free for individuals with a disability of 65% or more.
- Free admission is also extended to the accompanying person of individuals with certified need for a third party.
- Discounted tickets for visits can be purchased both in person at the Box Office and online (in the latter case, presentation of the disability certificate is required when collecting the tickets).
Concerts
- Concert rates for people with disability certificates. 25% discount on concert tickets for people with disabilities from 33% onwards.
- Free admission for the companion of people with disabilities who have accredited the need for a third person. For minors under 18 with recognized disabilities, a 30% discount extendable to 3 companions.
- Additional discount on cycle subscriptions for people with disabilities from 33% onwards (5% additional discount to the one already applied to the subscription).
- For people in wheelchairs, at concerts held in the modernist hall, a special 50% discount (extendable to one companion) will be applied in areas designated for this purpose. Although the Palau is a historic venue with architectural limitations, we work to make the concert experience accessible to everyone.
- Please contact [email protected] or call 93 295 72 07 so we can offer you seats that best suit your needs (these seats are blocked from general public sale to preserve their availability).
- Special prices for parking tickets at SABA parking lots in Plaza Urquinaona, Avenida de la Catedral, Francesc Cambó, Plaza Catalunya, and Arc de Triomf.
- Tickets must be purchased at the Palau de la Música box office. For ticket purchases and the application of special prices, it is necessary to present the certification document showing the recognized degree of disability and whether or not a third person is needed.
- To carry out this verification, you must go to the Palau box office in person, call +34 93 295 72 07, or email [email protected].
Apropa Cultura
- If you are a group, organization, or association of people with disabilities or at risk of social exclusion, you can visit www.apropacultura.cat where you will find the conditions offered by the Apropa Cultura program for inclusive leisure, to which the Fundació Orfeó Català-Palau de la Música Catalana is affiliated.
Accessible tactile model
- This intelligent model replicates the Concert Hall in great detail.
- It features 26 tactile points with explanations related to the architecture and history of the Palau that we can enjoy while tracing, with our hands, the relief of the different elements that make up the mouth of the stage in the modernist hall.
- This resource is universally accessible and is designed for children, adults, individuals with blindness or low vision, deaf individuals (with subtitles and a magnetic loop), and those with reduced mobility to enjoy the architecture and music of the Palau in a completely innovative and inclusive way.
- The model is located in the Palau's Foyer (cafeteria) and access is free and open to all.
Website accessibility policy
The Palau de la Música Catalana is committed to ensuring the accessibility of its website in accordance with the regulations in force on digital accessibility, taking into account the provisions of Law 11/2023, which incorporates Directive (EU) 2019/882 into Spanish law, as well as Decree 209/2023, approving the Accessibility Code of Catalonia, and applying as a reference the standard established by UNE-EN 301549:2022.
This accessibility statement applies to the website https://www.palaumusica.cat/ca, excluding embedded content from other domains.
Compliance status
The accessibility status of this website is partially compliant due to the non-conformities in the aspects indicated below.
Non-accessible content
The content listed below is not accessible for the following reasons:
- Non-compliance:
- There may be some images whose text alternative has not been implemented or is not correct – Requirement 9.1.1.1 Non-text Content UNE-EN 301549:2022.
- There may be heading elements that are incorrectly implemented, or whose logical order is not correct – Requirement 9.1.3.1 Information and Relationships of UNE-EN 301549:2022.
- In forms, there may be fields for which autofill systems have not been properly enabled – Requirement 9.1.3.5 Identify Input Purpose UNE-EN 301549:2022.
- There may be elements whose colour settings do not allow all information to be conveyed – Requirement 9.1.4.1 Use of Colour UNE-EN 301549:2020.
- There may be elements whose contrast is insufficient on some pages – Requirement 9.1.4.3 Contrast UNE-EN 301549:2020.
- Some content blocks cannot be presented without loss of information or functionality – Requirement 9.1.4.10 Reflow UNE-EN 301549:2020.
- The focus order may not have a logical meaning during navigation – Requirement 9.2.4.3 Focus Order UNE-EN 301549:2020.
- There may be some links whose function or purpose is not correctly defined – Requirement 9.2.4.4 Link Purpose of UNE-EN 301549:2020.
- There may be form fields whose label is incorrect or missing – Requirement 9.3.3.2 Labels or Instructions of UNE-EN 301549:2022.
- There may be some parsing errors in the code – Requirement 9.4.1.1 Parsing of UNE-EN 301549:2022.
- There may be occasional editing errors on some webpages.
- Disproportionate burden.
Due to the technology on which the web portal is built, it will not be possible to resolve the errors relating to criteria 9.1.3.1 Information and Relationships UNE-EN 301549:2020, 9.1.4.10 Reflow UNE-EN 301549:2020, 9.3.2.3 Consistent Navigation of UNE-EN 301549:2020 and 9.4.1.1 Parsing of UNE-EN 301549:2020, as this would require the complete replacement of the web portal.
- The content does not fall within the scope of the applicable legislation.
There may be office documents in PDF or other formats published before 20 September 2018 that do not fully comply with all accessibility requirements.
There may also be third-party content not developed by this Unit or under its control, such as office documents from different organisations that must be published on this site.
Preparation of this accessibility statement
This statement was prepared on 26/03/2026.
The method used to prepare the statement was an external self-assessment carried out by Tu Web Accesible.
Last review of the statement: 26/03/2026.
Comments and contact details
The Palau de la Música Catalana provides users with the following communication channels to support the continuous improvement of the accessibility of its website. Any person may:
- Report any possible non-compliance by this website.
- Inform us of other difficulties in accessing the content.
- Submit any other query or suggestion for improvement relating to the accessibility of the website via the following email address: [email protected]
The Palau de la Música Catalana undertakes to analyse the requests received and to adopt, where possible, the actions necessary to improve the accessibility of the website.